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Chief Operations Director
3 weeks ago
We are seeking a highly skilled Chief Operations Director to lead our security operations in Gauteng. As a strategic leader, you will oversee the day-to-day activities of our cleaning teams and ensure that all operational systems, processes, and policies are optimized for maximum efficiency.
Key Responsibilities:- Operational Excellence: Drive initiatives that enhance operational systems, processes, and policies to improve management reporting, information flow, client relations, and overall organizational planning.
- Regional Operations: Oversee and ensure that all cleaning operations in the region run smoothly, effectively, and efficiently. This includes managing the day-to-day tasks of cleaning teams and ensuring work is completed on time and up to company standards.
- Team Performance: Manage team performance, resolve conflicts, and ensure that all team members are motivated and working effectively toward achieving regional and organizational goals.
- Maintain Client Relationships: Build and maintain strong relationships with existing clients, ensuring their needs are met, and issues are addressed promptly.
- Service Delivery: Maintain and enhance client relationships, ensuring exceptional service delivery and compliance with Service Level Agreements (SLAs). Act as the central escalation point for any operational service issues in the region.
- Safety Compliance: Ensure safety and regulatory compliance within the region.
- Budget Management: Develop, manage, and monitor operational budgets, ensuring efficient allocation of resources and minimizing unnecessary costs.
- Cost Control: Oversee the use of cleaning supplies, chemicals, and equipment, ensuring efficient use and controlling costs.
- Cleaning Industry Regulations: In-depth knowledge of cleaning industry regulations, compliance, and operational standards.
The ideal candidate will have a Bachelor's degree in Operations Management, Business Management, Finance, or a related field, with at least 10 years of experience in senior operations management roles within the security industry.
A proven track record in managing multi-site operations, focusing on client satisfaction and service delivery, is essential. Strong experience in managing cleaning services within commercial properties is also advantageous.
The successful candidate will be able to analyze complex issues, identify solutions, and drive timely corrective actions, while maintaining a commitment to ethical practices and fostering a culture of respect and integrity.
