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Senior Business Analysis Consultant

3 weeks ago

Centurion, Gauteng, South Africa Golden Rule Full time

A successful Senior Business Analysis Consultant will have expertise in business analysis, change management, and process improvement. This individual will work closely with stakeholders to understand business needs and develop effective solutions.

Key Deliverables:

  1. Conduct business analysis to identify opportunities for improvement and recommend solutions.
  2. Develop and implement change management plans to minimize disruption.
  3. Collaborate with stakeholders to design and implement new processes.
  4. Mentor and coach Business Analysts to improve their skills and performance.

Management and Oversight:

  1. Ensure that business and technical specifications provided to technical teams are complete, accurate, and unambiguous.
  2. Oversee requirements gathering, analysis, documentation, and implementation activities.

Service Desk and BA Team Operations:

  1. Manage daily operations of the service desk, including resource allocation and prioritization.
  2. Work closely with ITSM manager and IT Operations team to ensure seamless integration.
  3. Guide the BA team to ensure efficient delivery of projects and tasks.

Business Analysis and Delivery:

  1. Take ownership of deployment processes to ensure successful transition of development items into production environments.
  2. Perform Business Analyst responsibilities in existing and upcoming projects.
  3. Facilitate workshops for requirements gathering and analysis to align with business objectives.

Change Management:

  1. Act as Change Manager, coordinating changes within the ST Admin environment.
  2. Organize and lead CAB meetings within ST Admin and represent ST Admin in Group CAB meetings.

Requirements:

  1. Minimum 5 years of Business Analysis experience in the financial services industry.
  2. Minimum 2 years of Team Leadership experience.
  3. 5+ years of experience with Microsoft technologies (Windows, SharePoint, MS-365, MS-Teams, Power Apps, etc.).
  4. Integration knowledge (API design, integration between On-Premise and cloud and multiple service provider platforms).
  5. Knowledge of Infrastructure concepts such as virtualization, VPN, Cloud, etc.