IT Support Specialist
6 days ago
Job Overview
City Logistics is seeking a skilled IT Support Specialist to join our team. In this role, you will be responsible for managing in-house software, providing technical assistance, and supporting the roll-out of new applications.
About the Role
- Manage in-house software ORV / LMS
- Assist with installation of hardware (label printers and scales) as required
- Provide user training, guidance, and support to resolve issues
- SUPPORT THE ROLL-OUT OF NEW APPLICATIONS
- Maintain ticket SLA
- Test and provide feedback on new system enhancements
- Occasional travel to customer sites may be required
- Maintain master data
- Work stand-by after-hours and weekends
Requirements
- Matric or NQF equivalent
- Degree / Diploma / Certification in Information Technology or related studies preferable
- 1– 3 years working experience in IT helpdesk environment
- SQL knowledge
- Exposure to logistics / retail working environment would be an advantage
- Knowledge of remote software (RDP, TeamViewer etc.)
Key Skills
- Ability to follow predefined procedures and escalate timeously to the Security Manager where required
- Ability to meet deadlines and complete daily tasks within SLA timeframes
- Ability to use knowledge base resources to resolve problems
- Driver's license and own car
- Fluent verbal and written English communication skills
- Ability to analyze and resolve problems
- Ability to multitask and prioritize
- Customer service orientated
- Strong team player, with the ability to work independently
- Consistent, prompt delivery of often common or repetitive tasks
- Respect the importance of confidentiality
- Excellent attention to detail
- Quickly able to learn, leverage and incorporate new technology and methodologies on own initiative
- Ability to adapt to change
- Ability to work under pressure
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