IT Support Specialist

6 days ago


Durban, KwaZulu-Natal, South Africa City Logistics Full time

Job Overview

City Logistics is seeking a skilled IT Support Specialist to join our team. In this role, you will be responsible for managing in-house software, providing technical assistance, and supporting the roll-out of new applications.

About the Role

  • Manage in-house software ORV / LMS
  • Assist with installation of hardware (label printers and scales) as required
  • Provide user training, guidance, and support to resolve issues
  • SUPPORT THE ROLL-OUT OF NEW APPLICATIONS
  • Maintain ticket SLA
  • Test and provide feedback on new system enhancements
  • Occasional travel to customer sites may be required
  • Maintain master data
  • Work stand-by after-hours and weekends

Requirements

  • Matric or NQF equivalent
  • Degree / Diploma / Certification in Information Technology or related studies preferable
  • 1– 3 years working experience in IT helpdesk environment
  • SQL knowledge
  • Exposure to logistics / retail working environment would be an advantage
  • Knowledge of remote software (RDP, TeamViewer etc.)

Key Skills

  • Ability to follow predefined procedures and escalate timeously to the Security Manager where required
  • Ability to meet deadlines and complete daily tasks within SLA timeframes
  • Ability to use knowledge base resources to resolve problems
  • Driver's license and own car
  • Fluent verbal and written English communication skills
  • Ability to analyze and resolve problems
  • Ability to multitask and prioritize
  • Customer service orientated
  • Strong team player, with the ability to work independently
  • Consistent, prompt delivery of often common or repetitive tasks
  • Respect the importance of confidentiality
  • Excellent attention to detail
  • Quickly able to learn, leverage and incorporate new technology and methodologies on own initiative
  • Ability to adapt to change
  • Ability to work under pressure


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