Experience Director

1 week ago


Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

About O'Brien Recruitment

At O'Brien Recruitment, we strive to deliver exceptional customer experiences. As an Experience Director, you will play a pivotal role in shaping our customer journey.

Key Responsibilities:

  • Design and implement customer-centric strategies to enhance satisfaction and loyalty.
  • Analyze customer interactions to identify areas for improvement and opportunities to drive engagement.
  • Collaborate with cross-functional teams, including marketing, sales, and service, to ensure seamless experiences.
  • Utilize CRM systems and data analytics to inform customer-centric initiatives.
  • Leverage customer feedback programs to identify solutions that improve engagement.

Requirements:

  • Minimum 3 years of experience in a CRM or Customer Experience role.
  • Relevant tertiary qualification in Marketing, IMM, or Business Management.
  • Strong data analysis, communication, and project management skills.
  • Proficiency in CRM tools and customer journey mapping.

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