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Virtual Support Specialist

2 weeks ago

Cape Town, Western Cape, South Africa eXp South Africa Full time

At eXp South Africa, we're revolutionizing the real estate industry with our innovative approach to work-from-anywhere.

This role offers you the opportunity to be part of a dynamic team that values creativity, bold solutions, and inclusivity.

eXp Realty is a global company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible, and the outcome can be revolutionary.

We're an 8x Glassdoor Best Places to Work organization, and we're looking for talented individuals to join our team

Responsibilities:
  • To enhance the agent experience by handling frontline queries, managing documentation support, compliance, and providing essential training.
  • Serve as the first point of contact for agent inquiries via email, phone, and in-frame support.
  • Provide high-touch, white-glove service in a virtual support environment.
  • Guide agents to the appropriate resources and teams for further assistance.

Key Performance Indicators:

  • Deliver exceptional customer service and ensure a seamless experience for our agents.
  • Maintain accurate and up-to-date knowledge of compliance and procedural changes.
  • Develop and implement process improvements to enhance the agent experience.