Server Engineer
1 month ago
We are seeking a highly skilled Server Engineer to join our team. As a Server Engineer, you will be responsible for providing managed services to clients to ensure their IT infrastructure and systems remain operational.
Key Responsibilities:- Proactively monitor work queues and perform operational tasks to resolve incidents and requests in a timely manner.
- Update tickets with resolution tasks performed and identify, investigate, and analyze issues and errors prior to or when they occur.
- Provide second-level support to all incidents, requests, and identify the root cause of incidents and problems.
- Communicate with other teams and clients for extended support and execute changes with clear identification of risks and mitigation plans.
- Follow the shift handover process and escalate all tickets to seek the right focus from CoE and other teams, if needed.
- Higher degree in IT or Computer Science (or past experience).
- At least 3-4 years' experience in the field.
- English speaking.
- Planning & time management skills, good verbal & written communication, ability to adapt, analyze problems, think innovatively, customer orientation.
- Knowledge or experience of IT, particularly in Windows Server Management, VMware ecosystem, Active directory management, DNS, DHCP, GPO, Microsoft O365 ecosystem, Backup systems, Monitoring tools, and Storage.
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.
We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
We are proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
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