Engine Maintenance Specialist

2 weeks ago

Springs, South Africa Cummins Inc. Full time

Description

We are seeking a skilled Engine Maintenance Specialist to join our Service Operations Department in Johannesburg, Gauteng, South Africa.

In this role, you will make a significant impact in the following ways:

  • Customer Satisfaction: By diagnosing and executing complex repairs efficiently, you will ensure customers engine products are up and running, leading to high satisfaction and loyalty.
  • Relationship Building: Establishing and developing productive customer relations will foster trust and long-term partnerships.
  • Technical Expertise: Applying specialized tools and documented procedures to diagnose and complete repairs will showcase your technical skills and ensure high-quality service.
  • Preventative Maintenance: Performing scheduled maintenance activities will help prevent future issues, ensuring reliability and longevity of engine products.
  • Knowledge Sharing: Coaching and developing technicians and apprentices will enhance the team's overall skill set and performance.
  • Documentation Accuracy: Completing required documentation accurately will ensure proper tracking of repairs, warranties, and quality control.
  • Sales Opportunities: Identifying additional sales and service opportunities will contribute to business growth and customer satisfaction.
  • Safety Compliance: Adhering to Health, Safety & Environmental policies will ensure a safe working environment for you and your colleagues, and compliance with regulations.

Responsibilities

To be successful in this role, you will need the following:

  • Strong Leadership Skills: The ability to supervise and coordinate a small team of technicians, both in the shop and in the field, ensuring efficient and effective repairs.
  • Technical Proficiency: Expertise in diagnosing and troubleshooting complex mechanical and electrical issues using specialized tools and software, and validating repairs to ensure issues are resolved.
  • Effective Communication: The capability to document troubleshooting results accurately for payment and historical tracking, and to communicate effectively with both customers and team members.
  • Problem-Solving Abilities: Skills in escalating technical issues appropriately, utilizing available resources, and balancing timely customer responses with thorough investigation efforts.

Qualifications

Education/Experience:

  • Apprentice Trained Engine Technician (Preferred)
  • Vocational diploma from relevant technical institution
  • Proficient in computer skills
  • Locally valid driving permit
  • Significant field service work experience
  • Expert level knowledge of and/or experience with engine products
  • Customer service experience
  • Experience providing technical advice and coaching to more junior technicians (preferred)

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