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Head of Operational Excellence

3 weeks ago

Johannesburg, Gauteng, South Africa Hire Resolve Full time

At Hire Resolve, we are committed to delivering exceptional recruitment services to our clients and candidates in the solar energy sector. As a result, we are seeking a highly skilled and experienced Head of Operational Excellence to join our team.

About the Opportunity:

  1. Lead and manage the operations department, driving operational efficiency and excellence across our organization.
  2. Develop and implement strategic initiatives to enhance operational quality and customer satisfaction.
  3. Collaborate with senior management to align operational goals and objectives with our overall business strategy.
  4. Monitor and analyze key performance indicators and metrics to identify areas for improvement and drive necessary changes.
  5. Manage and mentor a high-performing team of professionals, providing guidance, support, and opportunities for growth and development.
  6. Oversee the recruitment and onboarding process for new hires in the operations department.
  7. Establish and maintain strong relationships with clients, delivering exceptional customer service and retention.
  8. Stay up-to-date with industry trends and best practices, driving continuous improvement within the operations department.

Requirements:

  1. Bachelor's degree in Business Administration, Operations Management, or a related field; advanced degree is a plus.
  2. Proven experience as a senior operations leader, with a track record of success in optimizing operational processes and driving business growth.
  3. Exceptional leadership and people management skills, with the ability to motivate and inspire a high-performing team.
  4. Strong analytical skills, with the ability to interpret data and make informed decisions.
  5. Excellent problem-solving abilities and attention to detail.
  6. Superior communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders.
  7. Ability to thrive in a fast-paced and dynamic work environment.
  8. Proficiency in relevant software and tools.

What We Offer:

  1. Opportunities for Professional Growth and Development
  2. Competitive Performance-Based Bonus Structure
  3. Comprehensive Health Insurance Plan