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Continuous Support

2 weeks ago

Johannesburg, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd T A MPC Recruitment Group EC Full time
Key Responsibilities

As an Aftersales & Continuous Support Engineer, the successful candidate will be responsible for:

  • Supporting the aftersales manager in technical and administrative tasks, such as managing site service records and databases.
  • Monitoring and reporting on key performance indicators and making recommendations to improve aftersales processes.
  • Assisting the aftersales manager in developing and implementing strategies to enhance client satisfaction.
  • Working closely with other departments to identify client needs and develop solutions that meet those needs.

The role also involves managing a team of aftersales administrators, providing guidance and training to team members, and overseeing the processing of warranty claims and returns.