Site Operations Manager

4 weeks ago


Cape Town, Western Cape, South Africa O'Brien Recruitment Full time
About O'Brien Recruitment

O'Brien Recruitment is a reputable company in the Construction industry that is seeking a highly skilled Workshop Manager/Foreman to lead their service and technical aspects of the business.

Salary: R850,000 - R1,200,000 per annum, depending on experience.

Job Description

As a Workshop Manager/Foreman, you will be responsible for ensuring optimum profitability and upholding high standards of customer service by providing technical and diagnostic expertise, guiding the workshop, and service department.

  • Staff Leadership & Performance Management:
    • Recruit, mentor, and develop the service team to foster a culture of excellence.
    • Ensure effective communication and collaboration between departments.
    • Manage and control all service processes to achieve outstanding performance.
    • Conduct weekly production meetings and regular toolbox talks.
    • Keep senior management updated on workshop progress and developments.
    • Address and coordinate training and development needs for staff.

Service/Project Execution:

  • Provide instructions for diagnostic work and support technicians with technical matters.
  • Promote safety and best practices when handling machinery.
  • Ensure a clean, safe, and efficient work environment in line with SHEQ and ISO standards.
  • Manage all customer service interactions, resolving issues swiftly and effectively.
  • Ensure all service documentation and reports are accurately maintained.
  • Communicate effectively with staff, customers, and service providers.
  • Delegate tasks, monitor project progress, and maintain excellent customer service standards.

Business Planning & Budgeting:

  • Assist in controlling service department expenditures and selecting service providers.
  • Achieve departmental budget targets and meet national service KPIs.

Qualifications and Competencies:

  • Grade 12 or equivalent.
  • Diesel/Earthmoving Equipment trade or related trade test certificate.
  • Valid driver's license.
  • Minimum of 5 years of post-trade qualified experience.
  • Experience in service management, specifically with Earthmoving Equipment.
  • Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, Word).
  • Strong technical aptitude and ability to communicate at all levels.
  • Adherence to SHE requirements and company standards.
  • Highly disciplined, self-motivated, and capable of balancing strategic and operational responsibilities.
  • Fluent in both English and Afrikaans where necessary.


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