Technical Support Associate

2 weeks ago


Midrand, Gauteng, South Africa Congruence HR Solutions Full time

Join Congruence HR Solutions as a Field Technician and take your career to the next level

About the Role:

We are seeking a highly motivated and experienced Field Technician to join our team. As a Field Technician, you will be responsible for installing, maintaining, and repairing equipment and systems at client locations, providing exceptional customer service, and resolving any issues that may arise.

Key Responsibilities:

  • Install and configure equipment or systems at client locations, ensuring all equipment functions correctly.
  • Perform routine maintenance to ensure equipment reliability and longevity, troubleshooting and diagnosing issues as needed.
  • Provide excellent customer service, educating clients on proper equipment use and communicating with them efficiently.
  • Document and report all service calls, repairs, installations, and inventory management, adhering to safety guidelines and maintaining a safe working environment.

What We're Looking For:

  • Technical expertise: Proficiency in understanding and troubleshooting equipment or systems.
  • Strong communication skills: Ability to communicate clearly with clients and colleagues, both verbally and in writing.
  • Problem-solving skills: Strong analytical and troubleshooting skills to diagnose and repair issues.
  • Customer service skills: Ability to handle clients with professionalism and provide excellent service.
  • Time management skills: Ability to manage multiple tasks and prioritize work effectively.

Educational Requirements:

High school diploma, relevant certifications or training specific to the field (e.g., IT, telecommunications, electrical).



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