Team Lead Specialist

5 days ago


Randburg, Gauteng, South Africa FNB Namibia Full time
About the Role

This is an exciting opportunity to join our team as a Team Lead Specialist at FNB Namibia.

  • The successful candidate will be responsible for managing the core processes, ensuring that the correct procedures are applied, and transactions/procedures are processed and followed by the team.
  • They will also track, control, and influence activities with the specific aim to increase and improve operational efficiencies and do Call Quality Management (CQM) through random sampling of call monitoring for the industry.
  • This role requires strong leadership skills and the ability to motivate and inspire a team to achieve their goals.
  • You will also be responsible for setting relevant stretch goals for the team and motivating achievement.
  • This is a challenging but rewarding role that offers the opportunity to make a real difference in our organization.

All appointments will be made in line with FirstRand Group's Employment Equity plan.



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