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First Line Support Specialist MCSE Certified

3 weeks ago

Midrand, Gauteng, South Africa Datacentrix Full time

We are looking for a talented First Line Support Engineer to join our team at Datacentrix. As a certified MCSE professional, you will play a key role in delivering exceptional support to our customers, ensuring their issues are resolved efficiently, and maintaining high levels of customer satisfaction.

Job Description:
  • Capture and log customer requests into our system
  • Resolve faults telephonically or via remote support application
  • Document resolutions and fixes for future reference
  • Provide professional service to customers
Key Skills:
  • MCSE certification
  • Desktop support experience
  • IT Service Desk experience
  • Data capture and typing skills
  • Familiarity with Microsoft Office applications