IT Support Specialist

2 weeks ago


East London, Eastern Cape, South Africa Gijima Holdings Full time
Job Description

Gijima Holdings is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing end-user desktop & peripheral support to our clients.

Key Responsibilities:

  • Resolve logged incidents as per client contract
  • Deliver customer service - Communicate, dress and display positive attitude
  • Ensure incident is resolved on first contact
  • Compliance to pending rules - Ensure compliance to pending rules is followed
  • Quality data input - Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards
  • Preventative maintenance - Identifies possible risks and reports to Team Lead
  • Deploy, Monitor, Repair, Support and Manage Desktop & Notebook Hardware, Manage Windows Operating Systems, Office Automation Software, Printers, Scanners, Faxes
  • Setup desktop computers and peripherals and test network connections, install software for various applications and programs
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet Gijima standards
  • Test computers to ensure proper functioning of computer systems.
  • Adhere to policies as per corporate manuals and directives.
  • Pre-installation audits - Ensure pre-installation audits conducted and maximum optimization of printers achieved Compliance - Ensure compliance to relevant client checklist/SOP
  • Utilization of Resolve IT - Ensure closure of tasks/incidents on Resolve IT 
  • Comply to Company processes/policies
  • Manage operational expenses and accurate recording of related items (travel, cellphone, overtime, standby, leave, logbooks, IPad,
  • Manage tools of trade (Gijima assets) e.g. Cellphone, IPAD, vehicle, stock
  • Required to do Standby on a regular basis]

Requirements

  • 4-7 years' experience in IT software and hardware support.
  • End User support with a troubleshooting skills and networks exposure.
  • Understanding of Service Level Agreements
  • Valid Drivers License.
  • Clear Criminal Records
  • Ability to work productively with minimal supervision
  • Good communication and customer service skills
  • Exceptional Troubleshooting skills
  • Understanding of tools and grasping new technology needed to complete repairs


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