Risk Management Specialist

7 days ago

Nelspruit, Mpumalanga, South Africa Hollard Full time

Welcome to Hollard, a leading insurance company seeking a skilled Technical Underwriter to join our team.

Job Description

The successful candidate will be responsible for maintaining the high standards of our underwriting department, ensuring all administrative functions are adhered to, and processing complex and referral business. A strong focus on reinsurance placement and renewal business is required.

  1. Maintain the standards of the underwriting department thus enhancing the image of Hollard.
  2. Ensure all administrative functions within the underwriting team are adhered to by verifying rating principles, legal requirements, reinsurance requirements, and mandates.
  3. Process all complex and referral business.
  4. Strong focus on reinsurance placement and renewal business.

Key Responsibilities:

  1. Underwriting: Analyse qualitative and quantitative data prepared by the underwriting team to provide quality assurance, ensuring capacity by utilizing the rating tool, placing RI, loss ratio analysis, and applying for surveys and review thereof. Decline undesirable risks.
  2. Renewals: Support Renewal Team & Broker Consultants to meet goals for volume and value of quality new business quoted and written within company guidelines, by managing large renewals as mandated by Team Leader: Technical underwriting & Underwriting.
  3. Processing: Ad-hoc audit and monitoring of underwriting processing in accordance with company guidelines and all transactions assigned by the Team Leader: Technical Underwriting & Underwriting.
  4. Complete transactions within delegated authority limits and within set standards/guidelines and service level agreements.
  5. Quality assessment: Assessment of all high-risk policy schedules. Assessment of all broker issued policies and the management of said brokers in terms of non-compliance. Assist with head office referrals. Ensure that undesirable risks are declined.
  6. Underwriting audits: Assist with the co-ordination of all underwriting audits, both internal and external through scheduling, follow up of audit requirements, and document management/record keeping.
  7. Quality control: Quality standards to be adhered to at all times. Tracking of rework through keeping an up-to-date register of all rework, in order to determine training needs within the underwriting team.
  8. Customer service: To ensure that customer service standards are maintained in accordance with service level agreements and to assist with technical advice and other assistance over and above the normal underwriting duties.
  9. Diary: Daily diary files to be extracted and dealt with. Manage central Technical Underwriting mailbox and ensure that all referrals are addressed within the SLA.
  10. Recordkeeping: (registers, documents, emails etc) to be kept up to date at all times. Ensure that all record keeping is maintained on the Technical Underwriting Drive.
  11. Effective and timeous communication: Communicate effectively with external parties as well as underwriting team and other departments and respond to queries within 48 hours.
  12. General: When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.
  13. Continuous Process Improvement: Ensure full compliance to all processes, policies, and procedures and identify areas for improvement.
  14. Innovation: Participate with senior management in initiatives around product development, processes, policy, and strategy.
  15. Risk Management: Surveys and recommendations following underwriting principles. Query internal and broker consultants on business written outside minimum rating requirements.
  16. Market Intelligence: Sound knowledge of underwriting principles in industry.
  17. Variance Management: Adhere to standards set by Hollard. Provide action plans and follow up with corrective actions to all variances.
  18. Operations Management: Ensure that targets and standards are maintained with the processing of new business, endorsements, and renewals. Manage compliance with SLAs.

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