Insurance Consultant

10 hours ago


Johannesburg, Gauteng, South Africa CallForce Full time
Job Title: Insurance Consultant

We are seeking a highly skilled Insurance Consultant to join our team at CallForce. As an Insurance Consultant, you will be responsible for providing end-to-end service and support to brokers, focusing on commercial insurance and policy administration.

Key Responsibilities:
  • Provide telephonic and email support to intermediaries, authorized representatives, and broker services.
  • Deal with general insurance and policy-specific enquiries.
  • Issue new policies, maintain existing policies, and handle renewals and agri aspects of policies.
  • Assist in resolving insurance queries within required timeframes and compliance requirements.
  • Undertake client follow-ups when policies are cancelled to ascertain reasons and attempt to retain policies.
  • Adjust premiums in line with new asset values.
  • Manage client expectations on expected turnaround times for submitted requests.
  • Adhere to underwriting criteria and regional requirements.
  • Assist in profiling clients with suitable products and underwriting criteria.
  • Advise brokers to ensure clients' needs are met in terms of correct cover and product.
  • Assist in implementing solutions for improvement.
Minimum Requirements:
  • Matric/Grade 12
  • 60 commercial lines FAIS credits
  • A relevant insurance-related qualification (e.g., NQF level 5) would be advantageous
  • Proven work experience in commercial, agriculture policy administration, and underwriting within the short-term insurance industry
  • Minimum of 3 years' experience in short-term insurance commercial lines and/or Agri assets
Working Hours:
  • 08h00 – 17h00 Monday to Friday

Please note that if you do not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.



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