Systems Analyst II Position

3 days ago


Stellenbosch, Western Cape, South Africa Capitec Bank Ltd. Full time

We're on the lookout for talented individuals who share our passion for service in the banking industry. As a Systems Analyst II Position at Capitec Bank Ltd., you'll be part of a journey to deliver exceptional customer experiences by ensuring seamless system operations. This role involves coordinating, investigating, and providing timely feedback on technical queries received from various departments within the contracted service level agreement (SLA).

About the Role

You will be responsible for overseeing small system and/or operational improvements resulting from user and client queries, supporting developers and automated solutions, and aligning with company objectives and adhering to internal and external governance, including the SDLC process. Our ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Daily Support on User and Client Queries:
  • Monitor and investigate incoming user and client queries;
  • Identify and confirm the scope and boundary of the problem through liaison within own team and other departments;
  • Conduct research to identify the best course of action to address the more advanced queries;
  • Implement corrective actions to address the more advanced queries;
  • Provide feedback response to the requesting client-facing department/party within an agreed timeframe, managing appropriately any conflict that arises with stakeholders;
  • Realtime Monitoring of the System(s):
  • Daily application of relevant monitoring tools to monitor the system;
  • Identify potential system-related issues;
  • Investigate system-related issues to identify the source;
  • Escalate issues to and inform relevant line managers;
  • Implement corrective actions to address the system-related issue;
Requirements

To succeed in this role, you will need a relevant qualification in Information Technology or Systems Analysis, and at least 2 years' relevant work experience in a Systems Support, Systems Administration, and/or Systems Analysis role. Ideal candidates will have knowledge of MS Windows Server, SQL Server, PowerShell Scripting, MS SQL Stored Procedures, Cloud exposure, MS Power BI, Enterprise-grade Managed File Transfer (MFT), Scheduling and Code Repository toolsets, Docker containers, Automation platforms/tools, and basic knowledge of Computer Systems, Databases, Query languages, Systems Analysis Methodologies, Systems Implementation and Technical Systems Support.



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