Retail Operations Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Fidelity Services Group Full time
Job Overview
Fidelity Services Group is seeking a highly skilled Retail Operations Manager to oversee security operations at our retail branches. The ideal candidate will have extensive experience in security management, excellent problem-solving skills, and the ability to lead and motivate a team.

Key Responsibilities:
  • Maintain good relations between Fidelity Services Group and clients regarding security services.
  • Conduct risk assessments and implement action plans to reduce stock losses.
  • Conduct shrinkage audits on client premises.
  • Train security personnel on site-specific procedures.
  • Evaluate service levels provided and make recommendations for improvement.


Requirements
The successful candidate will possess:
  • A matric certificate with Grade B PSIRA registration.
  • A minimum of 3 years' experience in security operations in retail/shopping centre environments.
  • Excellent analytical and problem-solving skills.
  • Ability to manage and discipline staff.
  • Proficiency in MS Word and Excel.
  • Strong operational planning, leadership, and organisational skills.


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