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Travel Consultant

1 week ago

Johannesburg, Gauteng, South Africa Cullinan Holdings Ltd Full time
Job Description

We are seeking an experienced and customer-centric Travel Advisor to join our retail division in Johannesburg.

The successful candidate will provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to an expanding and dedicated clientele. The goal is to enhance customer satisfaction and acquire a loyal client base.

  1. Travel Advice and Quotations: Offer professional travel advice and provide accurate and creative quotations to customers by discussing their requirements.
  2. Sales Target Achievement: Successfully achieve personal sales targets by actively closing sales and converting quotations to bookings.
  3. Booking Administration: Effectively manage booking administration processes, including planning and preparation of cost itineraries, making flight, accommodation, and related bookings, actioning amendments and cancellations, and adhering to payment processes.
  4. Quality and Productivity: Maintain high levels of quality and productivity by managing workload and meeting deadlines.
Requirements
  • A valid Travel and Tourism Certificate.
  • Proficient on a Global Distribution System (GDS), Amadeus preferred.
  • Excellent numeracy and literacy skills.
  • A minimum of 5 years of experience in the travel industry in a retail or tour operator environment, with a proven record of reaching sales targets.
  • Practical experience with compiling travel packages and creating costings.
  • Able to work flexible hours (shift work).
  • Working knowledge of Microsoft Word, Excel, and Outlook.
  • Good geographical knowledge.
  • Thorough working knowledge of the reservations process from input to output.
  • Experience with reading and interpreting contracts.
  • Ability to meet targets and attention to detail are critical.
  • Effective communication skills (effective written and verbal communication).
Benefits
  • You will be working within a fast-paced environment with a team of dedicated individuals putting the satisfaction and safety of our customers at the heart of all we do.
  • There will be plenty of leads, so no need for cold-calling.
  • Unlimited learning and growth potential.
  • Basic salary plus lucrative sales commission.
  • Travel opportunities upon reaching and exceeding your targets.