Strategic Business Solutions Specialist

1 day ago

Johannesburg, Gauteng, South Africa Reflex Solutions Full time
Application and Systems Business Analyst

About Reflex

Established in South Africa, Reflex Solutions has grown into a reputable ICT solutions provider with a proven track record of renowned ICT solutions in the retail sector and a strong FNO partnership network. We boast a team of highly experienced technical professionals, empowering us to deliver quick and high-quality service offerings for building and managing the backbone that propels our customers' businesses forward. Our expertise extends to providing ICT solutions to over 500 retail outlets, as well as services to the Property Management, Hospitality, Logistics, and Legal sectors.

We are seeking a dynamic and highly skilled Business Analyst to join our team. The ideal candidate will work across multiple departments to translate business requirements into applications, integrations, and systems landscapes. This individual must possess exceptional analytical, documentation, and stakeholder management skills, with the ability to work collaboratively in a fast-paced, ICT-focused environment.

  1. Business Requirements and Workflow Analysis
  • Collaborate with departments to understand their application, workflow, and reporting needs.
  • Translate business requirements into functional solutions, considering existing systems, integrations, and landscapes.
  • Identify and recommend improvements to business processes, ensuring alignment with best practices.
Documentation and Reporting
  • Develop comprehensive documentation, including process flows, business requirements, implementation plans, and measurable outcomes.
  • Maintain accurate and updated records of all project deliverables and activities.
Stakeholder Management and Communication
  • Engage with stakeholders across all levels, including C-Level executives, to extract and clarify requirements.
  • Educate and guide stakeholders on best practices and optimal solutions to achieve objectives.
  • Manage key relationships with stakeholders, addressing skill gaps where necessary.
Technical Expertise and Application Knowledge
  • Apply extensive experience with various applications and systems, including ERP systems, quoting tools, ITSM tools, IT support tools, and network management tools.
  • PowerBI or BI application experience is advantageous.
  • Configure and deploy workflows to meet business and operational needs.
  • Apply simple but effective training methodologies to ensure departments are educated and empowered to use any newly implemented applications, workflows, reports, etc.
Leadership and Team Management
  • Supervise and mentor junior staff, supporting their career development and growth.
  • Provide guidance, learning opportunities, and exposure to junior team members.
  • Fulfil managerial duties, ensuring team deliverables align with organizational goals.
Project and Time Management
  • Utilize strong self-management and project management skills to prioritize and meet deadlines.
  • Balance multiple projects and workflows efficiently to deliver on time and within scope.
Key Qualifications
  • Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
  • Minimum of 3 years of experience as a Business Analyst or in a similar role.
  • Proven experience in ICT environments is highly preferred.
  • Demonstrated expertise in business process analysis and technical solution delivery.
Desirable Skills and Competencies
  • Strong logical thinking and problem-solving abilities.
  • Excellent documentation and written communication skills.
  • Ability to collaborate with diverse teams and manage stakeholder relationships effectively.
  • Proven leadership and mentoring capabilities.
  • Self-driven with excellent time and project management skills.

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