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Senior IT Operations Lead

2 weeks ago

Johannesburg, Gauteng, South Africa HCLTech Full time

**About the Role**

We are looking for a Senior Service Delivery Manager to join our team at HCLTech. In this role, you will be responsible for leading our IT service delivery team, improving client satisfaction, and managing a team of 50+ resources.

You will provide day-to-day hands-on management of service delivery, develop enhancements, and manage client and stakeholder relationships at VP and Director level. Additionally, you will be responsible for P&L management for the account.

Responsibilities:

  • Lead a team of 50+ application and cloud infrastructure support resources.
  • Client and HCLtech stakeholder management at VP and Director level.
  • P&L management for the account.
  • Day to day hands-on management of service delivery which includes ticket resolution, development of enhancements, basis and infrastructure monitoring.

Requirements:

  • Leadership skills.
  • Technical expertise in SAP, JIRA, Azure DevOps or similar technologies.
  • Experience working in the chemicals and/or mining industry.

About Us:**

HCLTech is a global technology company that offers a wide range of services including IT consulting, systems integration, and business process outsourcing.