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Membership Experience Associate

2 months ago

George, Western Cape, South Africa HR Genie Full time

Job Summary

At HR Genie, we are seeking a highly skilled and customer-focused individual to join our team as a Receptionist. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our members.

Key Responsibilities

  • Provide exceptional customer service to members, responding to their queries and resolving issues in a timely and professional manner.
  • Manage the front desk, ensuring a smooth and efficient flow of members and staff.
  • Assist with administrative tasks, such as answering phone calls and responding to emails.
  • Maintain a high level of knowledge about our services and products, making recommendations to members as needed.
  • Work collaboratively with other team members to achieve business objectives.

Requirements

  • Basic computer skills and experience with customer relationship management software.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Flexibility to work a variety of shifts, including evenings and weekends.
  • Previous experience in a customer-facing role, preferably in a fitness or wellness environment.
  • Reliable transportation to and from work.