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Financial Services Team Supervisor

2 weeks ago

Pretoria, Gauteng, South Africa Hire Resolve Full time

Job Title: Financial Services Team Supervisor

Description:

We are seeking an experienced Financial Services Team Supervisor to join our team. The successful candidate will be responsible for supervising and mentoring a team of QA Agents, developing and enforcing credit risk policies and procedures, and managing credit control processes.

Responsibilities:

  • Supervise and mentor a team of QA Agents, fostering a high-performance culture.
  • Develop and enforce credit risk policies and procedures.
  • Assess and monitor customer creditworthiness, setting appropriate credit limits.
  • Manage credit control processes, including credit vetting, account approvals, and risk assessment.
  • Reconcile customer accounts and resolve discrepancies efficiently.
  • Monitor and report on age analysis, ensuring adherence to company credit policies.
  • Prepare and present monthly performance reports for senior management.
  • Liaise with internal and external stakeholders, including auditors and legal teams.
  • Audit all documents provided by consumers that are linked to the credit or subscription applications.
  • Meet SLA targets between departments.

Requirements:

  • Strong knowledge of credit control, Quality Assurance, and financial reporting.
  • Excellent analytical and problem-solving skills, attention to detail is critical in this role.
  • Strong leadership, communication, and negotiation skills.
  • Ability to manage teams and work under pressure.
  • Willingness to work long hours when required.