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Process Improvement Expert

1 week ago

Pretoria, Gauteng, South Africa ATNS SOC Limited Full time

Job Description:

We are seeking a highly skilled Process Improvement Expert to join our team at ATNS SOC Limited. As a key member of our organisation, you will be responsible for implementing continuous improvements in our business processes.

About the Role:

The successful candidate will report directly to the Head of Business Process and Continuous Improvement and will be responsible for designing, developing, and implementing business process improvements aligned to the Plan-Do-Check-Act Principle (PDCA) quality Kazen methodology.

Main Responsibilities:

  • Implement Business Process Improvements: Develop and implement business process improvements to increase efficiency and productivity.
  • Design and Implement SLAs: Design and implement Service Level Agreements with business units to ensure effective collaboration and communication.
  • BP Maturity Level Coordination: Coordinate the improvement of the Business Process Maturity level in conjunction with the eternal provider.
  • Client Relationship Management: Maintain strong relationships with Process Owners, evaluate alignment to defined processes by departments, and collaborate with other departments, customers, and supplier service providers.

Required Skills and Qualifications:

  • NQF Level 7 Qualification in IT, Project and Programme management, Business Management or a related field.
  • Business Process, Quality Management, and Six Sigma Certification would be an advantage.
  • Minimum required experience of 4-7 years in the business process environment.

Benefits:

ATNS SOC Limited offers a competitive salary and benefits package to attract and retain top talent.

Contact Information:

Please note that only candidates from designated groups as per the Employment Equity Act of 1998 are encouraged to apply.