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Servicing Team Lead

1 week ago

Sandton, South Africa Sharedvalue Full time
Job Summary

We are seeking a highly motivated Servicing Agent to join our team at Sharedvalue in Rivonia. The successful candidate will be responsible for managing client relationships, retaining policies, and providing excellent customer service.

Main Responsibilities:
  1. Client Relationship Management: Manage client relationships to drive retention and satisfaction.
  2. Policy Administration: Process policy amendments, cancellations, and renewals efficiently.
  3. Communication: Provide clear and concise communication to clients regarding policy changes and queries.
Requirements:
  • Proven experience in short-term insurance servicing and retentions.
  • Excellent client relationship and negotiation skills.
  • RE5 certification and FAIS compliance (or working towards it).