Quality Assurance Specialist

2 days ago


Durban, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time
Job Description

Talksure Pty Ltd has a fantastic opportunity for Quality Assurance Agents. This role is perfect for individuals who are passionate about providing excellent customer service and ensuring high-quality interactions with customers.

Responsibilities:
  • Create detailed scorecards providing accurate feedback on customer interactions.
  • Listen to and assess calls to identify areas for improvement.
  • Provide constructive feedback to team members to enhance their performance.
  • Analyze data to identify trends and patterns in customer interactions.
  • Document and maintain scorecards on all assessments conducted.
  • Evaluate the quality of customer interactions and ensure that they meet the required standards.


Requirements:
  • A minimum of 1 year of experience in Quality Assurance within a contact centre.
  • Grade 12 qualification, which must be presented at the interview stage.
  • Excellent communication and administrative skills.
  • Ability to work effectively in a fast-paced environment.


About Talksure

Talksure is a reputable company that values its employees and provides opportunities for growth and development. We are committed to delivering exceptional customer service and ensuring that our customers receive the best possible experience.

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