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Customer Service Representative

3 weeks ago

Springs, South Africa Guest Supply, LLC Full time
About the Role

As a Sales Support Specialist at Guest Supply, LLC, you will play a vital role in ensuring seamless hotel openings and conversions. This position requires excellent communication skills, attention to detail, and the ability to work independently.

The ideal candidate will be responsible for maintaining brand standards, updating materials, and creating brand communications for the Field Sales team. You will also assist in managing new hotel opening processes, including lead generation, order entry, and collaboration with the Accounting and Distribution teams.

This is an exciting opportunity for someone who enjoys working in a dynamic environment, building strong relationships with customers and staff, and taking initiative to drive results.

Key Responsibilities
  • Maintain accurate records of brand standards and ensure all materials are up-to-date.
  • Create brand communications for the Field Sales team and provide updates on order status.
  • Collaborate with the Sales Support Supervisor and Managers/Directors as needed.
  • Provide exceptional customer service support to the field sales team and resolve customer inquiries promptly.
  • Liaise with Guest Worldwide Buyers and Manufacturers to resolve customer issues.
Requirements
  • Bachelor's degree in Hospitality, Business Administration, or related field.
  • 1-2 years' experience in Customer Service, Sales, or General Office preferred.
  • Excellent communication, interpersonal, and professional interactive skills.
  • Ability to work effectively in a team structure and manage complex projects autonomously.
  • Familiarity with MS Windows and Office (Word, Excel, PowerPoint, Access, and Outlook) and Phocas, PeopleSoft, and Salesforce.com preferred.
About Us

Guest Supply, LLC is a global collective of dynamic companies serving diverse markets worldwide. We offer full-spectrum hospitality and distribution solutions, manufacturing award-winning personal care amenities, and innovative textile solutions.

Join our team and contribute to delivering exceptional customer experiences across the globe.