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Business Development Representative

2 weeks ago


Centurion, Gauteng, South Africa South Africa Full time
About the Role

We are seeking a highly skilled Business Development Representative to join our team. As a Business Development Representative, you will be responsible for building and maintaining strong relationships with corporate partners and insurance clients, identifying new business opportunities, and developing strategic plans to drive growth and revenue.

Your key responsibilities will include coordinating and scheduling appliance and electronics repair services efficiently, gathering and processing damage reports and repair documentation for insurance claims, and ensuring a seamless customer experience by providing clear communication and timely updates.

You will serve as the primary point of contact for corporate insurance partners and customers, analyze customer interactions and feedback to improve service quality and satisfaction, and work closely with repair technicians to ensure timely and accurate repairs.

In this role, you will handle escalations and resolve service-related issues with professionalism and urgency, maintain detailed records of service requests, customer interactions, and resolutions, and collaborate with internal teams to optimize operations and enhance customer journey strategies.

You will also manage relationships with third-party agents conducting jobs on behalf of Mastercard, ensuring they meet performance expectations and driving them for results. Additionally, you will understand and adhere to each corporate account's rates and Service Level Agreement (SLA) requirements, ensuring compliance without fail.