Retail Business Leader
2 weeks ago
Welcome to iStore, where we embody the spirit of innovation and excellence in everything Apple. Our extensive network of over 30 physical and online stores across Africa sets us apart as a leader in the market.
In this pivotal role, you will lead teams with precision, provide actionable feedback, and ensure that our customers receive unparalleled service.
To excel in this position, you must guarantee that our back-of-house operations are optimized, efficient, and effective. This demands unwavering commitment to adhering to our company-wide policies, processes, and standard operating procedures (SOPs) to mitigate risks.
You will dedicate yourself to refining our operational frameworks, always seeking innovative ways to enhance our systems and processes to better suit our business needs.
You Must Possess- A minimum of 5 years of leadership experience, preferably in complex, high-turnover environments
- Proven expertise in retail operations and management
- Effective communication and interpersonal skills to collaborate with diverse teams
- Strategic thinking, problem-solving, and decision-making abilities
- Exceptional customer service skills and a history of delivering outstanding customer experiences
- A track record of achieving store targets and exceeding expectations
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