Business Process Optimization Specialist

1 month ago

Cape Town, Western Cape, South Africa Aculocity Full time

About the Role

Aculocity is seeking a skilled Business Process Analyst to join our Business Process and Improvements portfolio. As a key member of our team, you will be responsible for driving process improvements and optimizing processes to empower our organization to achieve strategic objectives and sustain competitive advantage.

Key Responsibilities

  • Ensure efficient processes are followed and close conformance between processes and system features are maintained
  • Analyze the current operational setup and suggest process-related improvements to ensure lean practices and increase productivity
  • Proactively identify business capability and IT service gaps and contribute to improvement efforts
  • Oversee the gathering, analysis, documentation, and validation of business requirements for projects and initiatives, ensuring they are clear, complete, and aligned with business objectives
  • Develop deep knowledge of the business and build both horizontal and vertical relationships with business and IT leaders that deliver business impact
  • Act as a technology advisor to the business and a champion for identifying, leading, and driving information technology transformation
  • Ensure that business's strategy and key performance indicators are identified and leveraged for effective IT demand shaping
  • Partner with business unit or function leaders on pre-project ideation
  • Partner with business and IT leaders to evaluate proposals, build business cases, and plan new joint initiatives, and determine how they fit into business capability roadmaps and priorities
  • Ensure delivery of new technology solutions and capabilities in accordance with the roadmap and ensure that they meet established objectives and expectations of business partners
  • Share ownership of the business value results of technology-related projects; measure and communicate business value results on a regular basis
  • Bring outside-in or fresh perspectives into the organization by routinely meeting with end customers/consumers, industry peers, and other external sources
  • Ensure continuous improvement in value optimization, IT performance, and business processes where applicable
  • Advocate for and advance business partners' knowledge of IT processes, frameworks, roles, and capabilities

Requirements

  • Willing to travel overseas for variable periods
  • South African Citizenship
  • Excellent Written and Verbal Communication (English)

Education & Requirements

  • Undergraduate degree in Industrial Engineering, Manufacturing Technology, or a related field
  • An advanced degree is preferred

Knowledge & Experience

  • A minimum of 5 years of experience working in either manufacturing or consulting sector
  • A minimum of 3 years experience in the area of process improvement, and facilitating the development and implementation of business initiatives and projects based on organizational objectives
  • A track record of creating technology solutions to solve business problems (globally, or across multiple divisions or regions within a single company)

Personal Attributes

  • Strong collaboration, teamwork, and relationship building skills across multiple levels and functions in the organization
  • Ability to listen, build rapport, and credibility as a strategic partner vertically within the business unit or function, as well as with leadership and functional teams
  • A strategic thinker focused on business value results that utilize technical solutions
  • Ability to set expectations with business partners and effectively leverage governance for a positive business partner experience
  • Demonstrated ability to interact with and influence C-level executives to drive business value
  • Exceptional ability to lead change using positive and collaborative methods
  • Skilled at conflict resolution and problem-solving to achieve win-win outcomes
  • Diplomacy: able to influence and motivate others using personal rather than positional power
  • Strong communication skills in writing, speaking, and presenting
  • An exceptional listener, able to comprehend what is said and probe for important details
  • Able to communicate technical or complex subject matter in business terms
  • An outside-in focus: outstanding end-customer relationship skills

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