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Service Technician Liaison

2 weeks ago

Pretoria, Gauteng, South Africa Business Capital Group Full time
Customer Service Champion
We are looking for a charismatic and experienced Service Advisor to lead our customer service team at Business Capital Group. As a trusted advisor to our clients, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive top-notch service.

About the Position
The ideal candidate will have a proven track record of success in customer-facing roles, with excellent communication and interpersonal skills. You will be confident, friendly, and professional, with the ability to build strong relationships with customers and colleagues alike. Your attention to detail and organizational skills will enable you to manage multiple tasks and priorities effectively, while your technical knowledge of automotive services will ensure that you can provide accurate and informative responses to customer queries.

Key Responsibilities
  • Welcome customers and provide exceptional customer service
  • Book vehicles for repairs and servicing, and manage appointments
  • Provide information on service outcomes, schedules, and pricing
  • Assist with parts sourcing and quote creation
  • Communicate with customers regarding vehicle repair progress

Requirements
To succeed in this role, you will need:
  • A minimum of 2 years' experience in a similar customer-facing role
  • Excellent communication and interpersonal skills
  • Proven problem-solving and conflict resolution skills
  • Technical knowledge of automotive services