E-Commerce Training Manager

3 days ago


Durban, KwaZulu-Natal, South Africa Wear The Shield Full time
Job Description

We are seeking a skilled Customer Experience Expert to join our team. In this role, you will be responsible for developing and delivering training materials that enhance customer service skills. You will also assist with creating SOPs and developing training curriculum.

About the Role:
  • This is a full-time, remote position.
  • You will work closely with our team to develop training materials.
  • You will lead Zoom training sessions on customer service techniques.

Key Responsibilities:
  • Develop and deliver training materials that enhance customer service skills.
  • Assist with creating SOPs and developing training curriculum.
  • Lead Zoom training sessions on customer service techniques.

Requirements:
  • 1-2 years of customer service training experience.
  • 3-5 years of BPO experience in the customer service industry.
  • Familiarity with eCommerce tools and software such as Gorgias, Shopify, Zendesk, Re, Freshdesk, etc.

Benefits:
  • $5/hour + performance bonuses.
  • Health and dental insurance.
  • Paid time-off.
  • Company swag kit.
  • Performance and recognition incentives.


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