South Africa Senior Account Manager

7 days ago


Newcastle, KwaZulu-Natal, South Africa Skills Provision Full time

Join Skills Provision as we seek a highly skilled Senior Client Relations Consultant to drive business success in South Africa.

Job Overview

  • This role involves mediating relationships between dealers and businesses, promoting collaboration and mutual understanding.
  • Act as the primary point of contact for customers, handling queries and providing support.
  • Work closely with other departments to streamline processes and optimize service delivery.
  • Maintain accurate records of customer interactions and resolve issues promptly.
  • Identify areas for improvement and implement changes to enhance customer satisfaction.
  • Coordinate responses to customer complaints, ensuring resolution and follow-up actions.
  • Monitor customer feedback and use insights to inform business decisions.
  • Develop and maintain a thorough knowledge of our products and services, enabling effective problem-solving and customer engagement.
  • Evaluate customer needs and preferences, tailoring our services to meet their expectations.
  • Prioritize tasks effectively, balancing multiple responsibilities and deadlines.
  • Empower colleagues by sharing best practices and providing guidance on customer-centric approaches.

About Us

  • We're committed to delivering exceptional customer experiences and building long-term relationships with our clients.
  • We believe in fostering a culture of innovation, inclusivity, and continuous learning.
  • We strive to make a positive impact on our community through responsible business practices.

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