South Africa Senior Account Manager
7 days ago
Join Skills Provision as we seek a highly skilled Senior Client Relations Consultant to drive business success in South Africa.
Job Overview
- This role involves mediating relationships between dealers and businesses, promoting collaboration and mutual understanding.
- Act as the primary point of contact for customers, handling queries and providing support.
- Work closely with other departments to streamline processes and optimize service delivery.
- Maintain accurate records of customer interactions and resolve issues promptly.
- Identify areas for improvement and implement changes to enhance customer satisfaction.
- Coordinate responses to customer complaints, ensuring resolution and follow-up actions.
- Monitor customer feedback and use insights to inform business decisions.
- Develop and maintain a thorough knowledge of our products and services, enabling effective problem-solving and customer engagement.
- Evaluate customer needs and preferences, tailoring our services to meet their expectations.
- Prioritize tasks effectively, balancing multiple responsibilities and deadlines.
- Empower colleagues by sharing best practices and providing guidance on customer-centric approaches.
About Us
- We're committed to delivering exceptional customer experiences and building long-term relationships with our clients.
- We believe in fostering a culture of innovation, inclusivity, and continuous learning.
- We strive to make a positive impact on our community through responsible business practices.
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