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Debt Recovery Expert

3 weeks ago

Centurion, Gauteng, South Africa Architectural Services Full time

Overview

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  • We are currently seeking a highly skilled Credit Controller to join our team at Architectural Services.

Key Responsibilities

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  • To collect on outstanding Inland Residential and Small Commercial amounts and ensure good results in debtors days (DSO), cash collection and reduction of bad debt expense/write off
  • To verify client information in the Listener system when making contact with clients
  • To obtain commitment from clients to settle their overdue accounts within the shortest possible period of time
  • To follow up on client payment commitments
  • To issue letters of demand & suspension to clients in accordance with the collection policy
  • To review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account
  • To request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed
  • To understand & communicate company policies, collection policies & service-specific information to clients
  • To identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & redirect the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function
  • To ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients
  • To forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly
  • To address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool)
  • To communicate the outcome of the resolved query to customers (both internally & externally)
  • To accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written)
  • To ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis
  • To reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers)
  • To ensure individual & departmental collection & bad debt provision targets are consistently achieved
  • To maintain a high standard of customer service, client courtesy & professionalism when interacting with clients
  • To participate in various ad-hoc projects within the Credit Control Department
  • To ensure a high standard of housekeeping at all times

Requirements

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  • Matric
  • Credit Management or Finance related qualification
  • 2-3 Years Collections experience in a high volume consumer environment
  • Strong knowledge of Microsoft Office & Excel
  • Working knowledge of LSN and SAP
  • Strong People & Communication skills

Benefits

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  • We offer a competitive salary package and excellent career opportunities