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IT Operations Director
3 weeks ago
About PT Group
We are a dynamic and ambitious firm, dedicated to delivering exceptional legal services to our clients. We are seeking an experienced IT Operations Director to join our team, who will be responsible for overseeing the delivery, operational efficiency, and excellence of our IT systems and services.
This role requires a compassionate leader with excellent empathy skills, who can manage and inspire teams to achieve excellent results. You will work closely with internal stakeholders to understand business needs and ensure that our IT services meet their requirements.
The core purpose of this role is to ensure the effective and secure delivery of business-critical IT services across the firm, supporting our legal teams and business services functions. You will play a key role in implementing our IT strategy, delivering operational efficiencies, and fostering innovation to improve both client and fee earner efficiency and experience.
**Key Responsibilities:**
- System Performance: Ensure all IT systems are reliable, secure, and optimized for performance.
- Service Delivery: Lead IT support functions to ensure the timely resolution of incidents and requests in line with agreed SLAs.
- Infrastructure Management: Manage and maintain our IT infrastructure, including cloud environments, networks, and on-premise systems.
**Requirements:
- Experience: Strong experience managing IT operations within a professional services or legal environment.
- Leadership: A compassionate leader with excellent empathy skills and a proven ability to manage and inspire teams to achieve excellent results.
- Business-Focused: Deep understanding of the operational needs of a legal firm, with the ability to align IT services to support business priorities.
- Problem-Solver: Analytical thinker who thrives on identifying and solving operational challenges.