Mobility Solutions Expert
7 days ago
Job Brief
This role is responsible for managing service delivery and product/s within the CX Mobility team at Adapt IT Telecoms division. The successful candidate will be accountable for delivering high-quality services to clients, ensuring customer satisfaction, and driving operational efficiency.
Main Accountabilities
- Client Engagement:
- Build and maintain strong relationships with clients.
- Regularly meet with clients to discuss operational concerns and product releases.
- Maintain accurate records of client meetings.
- Develop and implement a customer consulting strategy to drive product adoption and customer retention.
- Lead a team of success consultants, empowering them to deliver exceptional results.
Required Skills and Experience
- Relevant Bachelor degree or equivalent experience.
- At least 5 years of experience in the telecoms/mobility sector.
- Minimum 5 years' experience in customer software support and/or service account management.
- Excellent communication and leadership skills.
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