Mobility Solutions Expert

7 days ago


Midrand, Gauteng, South Africa Adapt IT (Pty) Ltd Full time

Job Brief

This role is responsible for managing service delivery and product/s within the CX Mobility team at Adapt IT Telecoms division. The successful candidate will be accountable for delivering high-quality services to clients, ensuring customer satisfaction, and driving operational efficiency.

Main Accountabilities

  1. Client Engagement:
  • Build and maintain strong relationships with clients.
  • Regularly meet with clients to discuss operational concerns and product releases.
  • Maintain accurate records of client meetings.
Customer Satisfaction:
  • Develop and implement a customer consulting strategy to drive product adoption and customer retention.
  • Lead a team of success consultants, empowering them to deliver exceptional results.

Required Skills and Experience

  1. Relevant Bachelor degree or equivalent experience.
  2. At least 5 years of experience in the telecoms/mobility sector.
  3. Minimum 5 years' experience in customer software support and/or service account management.
  4. Excellent communication and leadership skills.


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