Head of Ecommerce Delivery and Growth

4 days ago


Randburg, Gauteng, South Africa Auxo Digital Full time
Auxo Digital

We are extremely proud to work with global brands such as Selena Gomez's Rare Beauty, Beauty Blender, Liquid Death, Lemon Perfect, and more.

We are now taking Auxo Digital to the next level—expanding into the Middle East, a region on the verge of explosive digital commerce growth.

We are seeking an experienced Head of Ecommerce Delivery and Growth to join our team and help drive our Middle East expansion.

Your Role

As the Head of Ecommerce Delivery, you'll oversee our Strategy, UX, Development, Project Management, and QA teams to ensure superior profitability, structure, and operational success for website redesigns, replatforming initiatives, and retainers.

You will play a pivotal role in shaping the strategy, execution, and growth of our ambitious Middle East expansion.

This position goes beyond mere project management—it's about building a dynamic powerhouse, steering a multi-million-dollar business unit, and setting bold new benchmarks for digital commerce in the region.

Key Responsibilities
  • Lead, Manage and Accountable (LMA)
  • Accountability for Profit and Loss objectives, ensuring both profitability and operational efficiency.
  • Developing and recruiting talent for delivery departments.
  • Initially oversee and manage end-to-end project execution, from initial strategy and design through development, QA, and UAT to final delivery.
  • Client Engagement: Oversee relationships with major clients, ensuring satisfaction and addressing concerns proactively.
  • Build and scale Shopify, CRO, and VTEX practice areas, ensuring best-in-class execution.
  • Drive hiring and recruitment, building an expert team of project managers, strategists, and freelancers.
  • Quality Assurance: Maintain a high level of service delivery excellence across all departments.
  • Engage directly with clients, ensuring strong relationships, high satisfaction, and consistent service excellence.
  • Ensure scope and budget control, monitoring hours and project timelines to maintain efficiency.
  • Enhance cross-functional collaboration, working with designers, developers, QA, and key stakeholders for seamless execution.
  • Sales Support: Lead pre-sales efforts, including solutioning, cost estimation, and proposal development.
  • Innovation: Integrate AI, automation, and emerging technologies to optimize processes and improve delivery quality.
  • Process Optimization: Identify and implement processes that improve operational efficiency and enhance service delivery.
  • Stakeholder Collaboration: Work closely with other leadership teams to align strategies and achieve broader company goals.
Requirements
  • 5+ years in an e-commerce agency, leading project management, delivery, or strategy.
  • Experience managing ecommerce projects throughout the SDLC (Shopify, VTEX, Magento, etc.).
  • Scrum Master certification or equivalent Agile experience.
  • Proven ability to manage P&L responsibilities, ensuring financial and operational efficiency.
  • Full Project Lifecycle Management, overseeing projects from strategy and design through final handover.
  • Strong client engagement skills, capable of building relationships and ensuring high-class service delivery.
  • Cross-functional team leadership, managing multiple stakeholders across design, development, QA, and UAT.
  • Scope and timeline management, ensuring deliverables align with objectives and budget expectations.
  • Excellent English communication skills, with a track record of managing client interactions.


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