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IT Support Professional

3 weeks ago

Kempton Park, Gauteng, South Africa Watershed Consulting Full time
Job Overview

We are seeking a highly skilled and experienced IT Support Professional to provide technical assistance to our clients across various branches.

The ideal candidate will possess excellent problem-solving skills, be able to work independently, and have a strong understanding of computer systems and networks.

Key Responsibilities:

  • Responding to technical support calls from end-users of computers and software applications.
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Raising Tickets for issues that need to be escalated to the Corp IT Support Team on the Company Ticketing Platform.