Credit Review Consultant

4 days ago


Cape Town, Western Cape, South Africa National Debt Consultants Full time

Company Overview

National Debt Consultants is a reputable company that provides expert debt management solutions to individuals. Our team is committed to delivering exceptional service and helping clients achieve financial stability.

Job Description

We are seeking a skilled Credit Review Consultant to join our team. As a key member of our sales team, you will be responsible for engaging with clients, explaining credit review processes, and developing customized repayment plans.

Key Responsibilities

  • Engage with clients to understand their financial situation and provide advice on credit review processes.
  • Develop customized repayment plans tailored to the client's specific needs and circumstances.
  • Demonstrate strong negotiation skills to work with creditors on behalf of clients.
  • Build and maintain trust with clients by providing compassionate, attentive service.
  • Ensure all client information is kept confidential and accurate within company systems.
  • Achieve daily, weekly, and monthly targets while maintaining a high level of customer satisfaction.

Requirements

  • At least 1 year of experience in a call center or customer service role (preferred).
  • 1 year of experience in cold calling or telesales (preferred).
  • Knowledge of debt management solutions and financial matters (preferred).
  • Strong communication skills, both verbal and written, with the ability to explain complex financial concepts in an easy-to-understand manner.
  • Compassionate, empathetic, and patient demeanor when interacting with clients.
  • Strong negotiation and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Must be organized and detail-oriented.
  • Being multilingual is a strong advantage.

What We Offer

  • Market Related salary with commission per product sale.
  • Uncapped commission packages available.


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