Fraud Prevention Specialist

4 days ago


Midrand, Gauteng, South Africa Nexio Full time
About the Role:

The Fraud Prevention Specialist - VoIP Technology will be responsible for identifying, investigating, and mitigating potential threats to our Voice over Internet Protocol (VoIP) systems. This includes monitoring and analyzing system logs, conducting thorough investigations, and collaborating with cross-functional teams to ensure timely resolution of incidents.

This role requires a strong understanding of VoIP technology, network security, and fraud prevention techniques. You will also need to possess excellent analytical and problem-solving skills, as well as the ability to communicate complex technical information to non-technical stakeholders.

Key Responsibilities:
  1. Fraud Detection and Investigation: Identify potential threats to our VoIP systems, conduct thorough investigations, and implement measures to prevent future incidents.
  2. System Monitoring and Maintenance: Monitor and analyze system logs, perform regular maintenance tasks, and ensure that all systems are operating within established parameters.
  3. Collaboration and Communication: Collaborate with cross-functional teams to address fraud and technical issues, and communicate complex technical information to non-technical stakeholders.
  4. Continuous Learning and Improvement: Stay up-to-date with emerging trends and technologies in the field of VoIP security and fraud prevention, and identify opportunities for process improvements and efficiency gains.


Requirements:
To be successful in this role, you will need to possess:
  • A degree in IT, Computer Science, Telecommunications, Cybersecurity, or a related field (preferred).
  • Several years of experience working in a similar role, preferably in the VoIP industry.
  • A strong understanding of VoIP technology, network security, and fraud prevention techniques.
  • Excellent analytical and problem-solving skills, as well as the ability to communicate complex technical information to non-technical stakeholders.


Benefits:
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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