Benefits Advisor

4 days ago


Sandton, South Africa Middlesex College Full time

About Middlesex College

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Middlesex College is a renowned educational institution that strives to provide exceptional education and training programs.

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Job Summary

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We are currently recruiting for a Medical Customer Care Consultant to join our team at Middlesex College. The successful candidate will be responsible for handling a high volume of customer inquiries via phone, email, and other channels.

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Key Responsibilities

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  • Handling customer inquiries via phone, email, and other channels.
  • Providing feedback to customers on enquiries/complaints.
  • Working out quotes on dental, optometry, etc.
  • Utilising and recording information using elected systems.
  • Checking accounts for amendments and resubmissions.
  • Validating and confirming benefits and medical scheme membership.
  • Identifying complex calls and queries to escalate to Team Leaders.
  • Maintaining interdepartmental processes and protocols.

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