Business Operations Manager
2 weeks ago
My client has a steadily growing franchise network providing essential services to customers.
The ideal candidate will have a proven track record in business management and customer service and the ability to drive business growth.
Responsibilities:
- Manage and oversee the daily operations of three franchise stores.
- Ensure stores are opened on time, clean, and fully operational.
- Uphold a vibrant, effective, and efficient retail environment, focusing on excellent customer service.
- Manage end-of-day operations, including cash-ups and store security.
- Develop and maintain strong customer relationships, ensuring a pleasant retail experience.
- Assign tasks to staff, foster teamwork, and manage individual performance.
- Oversee merchandising, ensuring goods are available, properly displayed, and priced.
- Develop and execute marketing and promotional plans to drive sales and promote new product lines.
- Ensure IT equipment is well-maintained and up to date with necessary licenses.
- Manage special accounts, ensuring timely billing and accurate internal reporting.
- Conduct monthly reporting, including revenue projections and staff incentives.
Qualifications:
- Grade 12
- Tertiary qualification would be beneficial but not essential
- Valid drivers license and own vehicle
- Clear criminal record
- Excellent English business literacy
- Customer-centric approach
- Proven ability to grow a business
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