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Operational Excellence Professional

2 weeks ago

Centurion, Gauteng, South Africa WNS Full time

As an Operational Excellence Professional at WNS, you will have the opportunity to work with a global team of professionals who share your passion for delivering exceptional results.

About the Role

The main purpose of this role is to drive operational excellence by mapping and documenting business processes, reviewing procedure manuals, and identifying opportunities for process improvement.

Key Responsibilities
  • Develop and maintain accurate process maps and procedures
  • Analyse information from various sources to inform business process mapping and documentation
  • Collaborate with subject matter experts to ensure stakeholders are included in procedure development and revision
  • Communicate relevant information to appropriate recipients following internal processes
  • Provide reports on assigned work and deliverables to the Process Lead
Requirements
  • Grade 12
  • Minimum 1 year's experience in business process modelling
  • Working knowledge of RPA tools and processes