Operations Manager

3 weeks ago


Centurion, Gauteng, South Africa ICT Engage Full time
Job Description

We are seeking an experienced Operations Manager to oversee the day-to-day management of our logistics and field services. As a key member of our team, you will be responsible for ensuring smooth operations, efficient logistics, and exceptional customer satisfaction.

Key Responsibilities:

  • Logistics Management: Coordinate the collection of equipment from service providers, manage cancellations, and arrange grocery purchases for ICTGlobe kitchens.
  • Fleet Management: Conduct weekly vehicle inspections, report any damages or issues, and log inspections and odometer sheets. Oversee vehicle license renewals, claims, and accident management. Arrange vehicle branding with Graffiti, including scheduling technicians for vehicle drop-off and pickup. Schedule vehicle servicing, coordinating with VW or Hyundai, and ensure collection and return of serviced vehicles.
  • Inventory Control: Perform monthly inventory counts in the storeroom, maintaining accurate records and updating procurement on stock levels. Issue storeroom items as requested by team members and maintain accurate records for inventory control. Monitor stationery and equipment needs, ensuring adequate stock levels and reordering as necessary.
  • Customer Coordination: Handle all Data Center (DC) appointments and coordinate with clients for access, including managing OADC scheduling and access codes. Manage Aluxium tickets for configuration, installation, and support requests, assigning tasks to the appropriate team members and technicians. Ensure technicians have required certifications (High Site, medicals) and that proper equipment and POs are in place before scheduling. Arrange appointments with clients, communicate any delays, and provide updated schedules.

Administrative Duties:

  • Petty Cash Management: Request and manage petty cash for minor technician expenses, maintaining accurate records.
  • Timesheet & Ticket Updates: Ensure technicians complete timesheets and update tickets, requesting any missing information as needed.
  • Travel Arrangements: Arrange flights, accommodations, and vehicle rentals for technicians traveling to other provinces, coordinating closely with the booking team to ensure logistics and cost-efficiency.

Requirements:

  • Experience in field operations, logistics, or facilities management preferred.
  • Strong organizational skills to manage multiple tasks and responsibilities.
  • Excellent communication and interpersonal skills for coordinating with team members, clients, and subcontractors.
  • Attention to detail in managing inventory, scheduling, and documentation.
  • Proficiency in administrative software (e.g., Lucid) and ticketing systems.

Estimated Salary: $60,000 - $80,000 per annum, depending on experience.

Benefits:

  • Medical Insurance
  • Pension
  • Personal development and training program


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