Senior Configuration Manager

5 days ago


Pretoria, Gauteng, South Africa Opensource Intelligent Solutions Full time

We're on the hunt for a highly skilled Senior Configuration Manager to oversee our IT configuration management operations.

The successful candidate will be responsible for developing, establishing, and improving manage service configuration processes. This includes planning and coordinating CMDB activities and integrations with IT infrastructure.

You'll also ensure data quality monitoring and compliance with relevant KPIs, working closely with global stakeholders to drive process improvements.

This is a fantastic opportunity to join our dynamic team at Opensource Intelligent Solutions.

Key responsibilities:

  • Serve as the SME for CMDB & Service Configuration, guiding best practices and standards.
  • Develop, establish, and improve Manage Service Configuration processes.
  • Plan and coordinate CMDB activities and integrations with IT infrastructure.
  • Ensure data quality monitoring and compliance with relevant KPIs.

Required skills and qualifications include:

  • IT qualification (Degree/Diploma in Information Technology).
  • ServiceNow certifications (ITSM Fundamentals, CSDM, and CMDB).
  • ITIL v4 certification (highly advantageous).
  • At least 5 years of hands-on ITSM experience managing enterprise-scale IT environments.


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