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Customer Experience Lead

2 weeks ago

Nelspruit, Mpumalanga, South Africa Cash Crusaders Retail (Pty) Ltd Full time

About Cash Crusaders Retail (Pty) Ltd

We are a retail company that values our customers and employees. We are seeking a dedicated Customer Experience Lead to join our team.

Job Description

The Customer Experience Lead will be responsible for ensuring that our customers receive exceptional service and that our staff are trained to meet their needs.

Main Accountabilities

  • Develop and implement customer service strategies to enhance customer satisfaction
  • Train and develop staff to provide exceptional customer service
  • Maintain high standards of customer service and feedback
  • Collaborate with cross-functional teams to improve customer experiences

Requirements

  • Bachelor's degree in Business Administration or related field
  • Minimum 1 year of experience in customer service or retail operations management
  • Excellent communication and leadership skills
  • Ability to analyze customer feedback and make improvements