Premium Collections Coordinator

5 days ago


Randburg, Gauteng, South Africa Safairoperations Full time

Job Summary:

Safairoperations seeks a skilled Premium Collections Coordinator to manage our premium collections process. The successful candidate will have excellent risk management skills, strong computer literacy, and minimum 5 years experience in credit control within the Insurance Sector.

Main Responsibilities:

  • Risk Management:
    • Plan and implement strategies for premium collections
    • Maintain tight credit control on outstanding insurance premiums
    • Correct payment allocations and account reconciliations
    • Initiate proceedings to recover outstanding debts
    • Conduct market surveys and identify changes in the industry
  • Operations:
    • Monitor and control the outstanding premium book
    • Implement collection policies and procedures
    • Ensure compliant brokers are loaded
    • Analyze arrear premiums monthly
    • Follow up on outstanding premiums
    • Review non-performing brokers and plan recovery strategies
  • Additional Duties:
    • Perform other tasks assigned from time to time
    • Prepare operational analysis of monthly results and trends
  • Client Service:
    • Handle queries and feedback from internal and external customers
    • Improve service delivery and optimize performance management
    • Develop relationships with clients and sales teams
    • Optimize business process efficiency


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