Customer Service and Technical Support Professional

4 days ago


Nelspruit, Mpumalanga, South Africa Allied Electronics Corporation Limited (Altron), Full time
We are looking for a skilled Customer Service and Technical Support Professional to join our team. As a Field Service Representative, you will be responsible for maintaining and repairing desktop and Point of Sale equipment for various customers. Your primary goal will be to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

The ideal candidate will have a valid driver's license and own reliable vehicle. They must reside in Nelspruit as they will be traveling daily to various sites. You will be required to diagnose errors or technical problems and determine proper solutions. In addition, you will be responsible for ensuring compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM).

Key Responsibilities:
  • Manage all on-site installations, repairs, maintenance, and testing tasks.
  • Provide technical support, maintenance, and troubleshooting on desktop and POS equipment.
  • Ensure that all customer queries are addressed within the stipulated time frame.
  • Achieve first-time-fix rate and recall rate under stipulated requirements.


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