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Service Excellence Professional
2 weeks ago
We are seeking a Service Excellence Professional to join our team at Old Mutual South Africa. As a key member of our customer service team, you will be responsible for providing advanced product information, recording and processing customer orders, and resolving customer issues in a timely and professional manner.
The successful candidate will have a strong understanding of products and services, as well as excellent interpersonal skills, a customer-focused approach, and the ability to work in a dynamic environment. You will also possess a Matric qualification and a minimum of one year's experience in customer service, preferably in short-term insurance.
This role requires you to develop and maintain excellent process or technical skills, participate in assessment and development planning activities, and adhere to mandatory procedures to ensure high-quality service delivery.
