Risk Management Specialist

4 days ago


Johannesburg, Gauteng, South Africa Telesure Investment Holdings Full time

As a Risk Management Specialist with Telesure Investment Holdings, you will play a pivotal role in ensuring the efficient processing of claims. Your primary responsibility will be to process already-captured claims accurately and efficiently by drawing on relevant criteria to standardize procedures across the organization.

Key Responsibilities
  1. Customer Management (Internal)
    Manage customer interactions by carrying out standard activities to complete customer requests.
  2. Data Collection & Analysis
    Analyze information, investigate claims, and make decisions based on established criteria to ensure standardization across the organization.
  3. Work Scheduling and Operational Compliance
    Organize your work schedule to meet deadlines, coordinate with support services, and ensure claims are finalized within set parameters.
  4. Administration
    Produce and provide best practice support to customers on the claims administration process and other departmental systems.
  5. Correspondence
    Respond to routine requests using telephonic conversations or emails (internal and external).
  6. Document Management
    Create, organize, and maintain files containing correspondence related to policies and matters.
  7. Document Preparation
    Prepare and manage claim documentation for customers.

Required Qualifications

Grade 12 or SAQA Accredited Equivalent is essential. Financial Services industry experience, Call Centre Experience, STI experience, Claims Experience, and Customer Service environment experience are also required.



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